I've written a guest blog for The Leadership Network on
Dylan is co-founder of Pulse Labs, and Chief Product Officer. He's building the data science team for us and was previously responsible for all data science work at Overstock.com.
Pulse Labs had the incredible opportunity of participating in the inaugural Alexa Accelerator in 2017, and it was an absolutely transformative experience for our company. If you're a startup working in the voice space, we'd strongly recommend applying.
What may be the most substantial difference between voice user-interface design and traditional visual user-interface design can be encapsulated by the motto "be available".
In this, the second post from our three part series on principles of voice design, I'll be discussing the principle encapsulated by the dictum "be contextual". In other words, a well-designed voice application should, as much as possible, individualize the entire interaction.
The first major principle of voice design is to be adaptable. You can't constrain users into responding with words and phrases that you expect, you need to let users speak in their own words.